Technical Architecture

How the agentic workforce actually works

System layers

  1. 1
    User Request
    Customer or internal user submits a request
  2. 2
    Coordinator Agent
    Decomposes into tasks and routes to agents
  3. 3
    Agent Router
    Matches task to the right specialist agent
  4. 4
    Agent Memory
    Per-agent short and long-term memory
  5. 5
    RAG Knowledge Base
    Policies, contracts, proposals, product docs
  6. 6
    MCP Tool Layer
    Standardized connectors to enterprise systems
  7. 7
    Enterprise Connectors
    CRM, ERP, HRMS, ITSM, billing, etc.
  8. 8
    Sub-agents
    Specialist sub-models for narrow tasks
  9. 9
    Guardrails
    Permissions, boundaries, safety rules
  10. 10
    Human Approval Workflow
    Critical decisions require human sign-off
  11. 11
    Audit Log
    Every tool call, decision and escalation logged
  12. 12
    Final Response
    Structured output with confidence and rationale

Agents are not just prompts

Each agent is the composition of: Role, System Prompt, Tools, RAG, MCP connectors, Memory, Context boundaries, Permissions, Delegation rules, Human approval gates, and Audit logs.